Policies & Accessibility

Policies & Accessibility2018-03-06T12:07:28+00:00

BOX OFFICE POLICIES

All sales are final. Barrington Stage has a no-refund policy.

Single tickets may be exchanged for another performance of the same production at the Box Office up to 72 hours in advance of the scheduled performance.  A fee of $3.50 per ticket will be applied, plus any increase in ticket price. There are no refunds on exchanges for lower-priced tickets.  Tickets must be presented at time of exchange. We regret that we cannot seat a patron who has missed a previous performance.

Season pass tickets may be exchanged for another performance of the same production at the Box Office up to 72 hours in advance of the scheduled performance. The $3.50 per ticket exchange fee will be waived for pass tickets exchanged with 72 hours’ notice. With less than 72 hours’ notice, a $3.50 per ticket charge will be applied. Tickets must be presented at time of exchange. We regret that we cannot seat a patron who has missed a previous performance.

If you lose your tickets or forget to bring them with you to the theatre, contact the ticket office at 413-236-8888 and we will replace them. These tickets will override the missing original tickets.

A $3.00 convenience fee per ticket and $5.00 service charge per pass applies to all phone, fax, online and mail purchases. Fee is waived for walk-up single ticket sales only.

Discounted tickets may be purchased over the phone or in-person only. No online sales (except Low-Priced Preview and Mainstage Section C tickets). It is the responsibility of the patron to mention promotions when placing an order. Once a sale has been processed, no refunds or promotional discounts will be issued. Special discounts may not be used on Section C tickets or Low Priced Previews and may not be combined with any other offers. All discounts are subject to availability. IT IS THE RESPONSIBILITY OF THE PATRON TO MENTION PROMOTIONS WHEN PLACING AN ORDER.

On select Wednesday night performances a 25% discount will be offered on Section A and B tickets at the Mainstage and all tickets at the St. Germain. All purchases must be made at the box office or over the phone. Limit two per patron per performance. You must show a valid form of ID or proof of residency at Will Call the night of the performance. This offer cannot be combined with any other discount. Subject to availability.

Latecomers are seated at the sole discretion of the House Manager. Performances start promptly. If you are not present at curtain time, your seat assignment may change or we may be unable to seat you, depending on the production.  

Barrington Stage welcomes patrons ages 6 and older. As a courtesy to our guests, children under the age of 6 will not be permitted into any theatre except our Youth Theatre, where children ages 5 and older are welcomed for all performances. Regardless of age, everyone must have a ticket, sit in a seat and be able to sit quietly through the performance.

The Boyd-Quinson Mainstage is equipped with an assisted listening system for the hearing impaired throughout the house. An induction loop system is also installed in the front orchestra. Please select the T position on your hearing devices to access this service.

The St. Germain Stage is equipped with an assisted listening system for the hearing impaired throughout the house.

Hearing devices are available at the Box Office on a first-come, first-served basis the night of the performance. Sorry, no reservations accepted in advance.

Our venues are wheelchair accessible. Please notify the Box Office if you require wheelchair seating when booking (48-hour advance notice greatly appreciated).  Please note: the Boyd-Quinson Mainstage theatre does not have an elevator. The mezzanine is accessible by stairs only.
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform the Box Office if any accommodations are required.

We do not allow re-selling of tickets on our property which includes, but is not limited to, the lobby, the Mainstage alley, the Blatt parking lot.

Re-selling of tickets is permitted off-property.

The Barrington Stage staff will not assist in the re-selling of tickets.


BOX OFFICE

LOCATION
122 North Street Street, Pittsfield, MA 01201
Box Office: 413-236-8888*
Fax: 413-499-5447
Email: BoxOffice@BarringtonStageCo.org

HOURS
Monday, 10:00 AM – 3:00 PM and Tuesday – Friday, 10:00 AM – 5:00 PM
Performance days: Tuesday – Sunday, 10:00 AM – curtain
Off Season: Monday – Friday, 10:00 AM – 5:00 PM

IMPORTANT INFORMATION

  • Barrington Stage has a no refund policy. Tickets cannot be reserved without payment. All tickets will be held at the Box Office unless otherwise requested.
  • Programming, schedule and casts subject to change.
  • Group discounts: For group sales of 15 or more, contact Groups@BarringtonStageCo.orgLearn more about group sales.
  • Tickets cannot be reserved without payment. All tickets ordered on or after May 1 will be held at the Box Office. Tickets ordered before May 1 will be mailed upon request only with a $1 fee per order.
  • Print your tickets at home and skip the Will Call line! If you buy your tickets online, save time and print your tickets in advance.

*All tickets purchased online or over the phone are subject to a $3 handling fee.